6 Ways to Build Brand Loyalty With Customer Service

January 3, 2017 Comments Off on 6 Ways to Build Brand Loyalty With Customer Service

No one involved with any type of business could argue that customers do not appreciate personalized service. Quality customer service is one of the cornerstones of the decision about which brand to buy or which company to do business with. Of course, availability of products, services offered, and good value all encourage more consumers to […]

What Happens When Customer Service Calls Do Not Get Answered?

January 3, 2017 Comments Off on What Happens When Customer Service Calls Do Not Get Answered?

Imagine this. You and your employees are racing to meet the deadline on a challenging project for a difficult client. Perhaps a whole page got lost in a computer crash, or someone called in sick. It didn’t help that the coffee machine broke that morning and the office next door has started noisy renovations. In […]

3 Questions Your Answering Service Should Ask Every Caller

January 3, 2017 Comments Off on 3 Questions Your Answering Service Should Ask Every Caller

Multiple options exist when it comes to the type of answering service you can use for fielding phone calls from interested shoppers, customers, or clients. The most affordable option is to pay a monthly fee to have live, English-speaking agents answer calls and take messages for you. This does not leave too much opportunity to […]

Top 3 Benefits of a 24-Hour Business Answering Service

January 3, 2017 Comments Off on Top 3 Benefits of a 24-Hour Business Answering Service

If your small business is not yet engaging the services of a professional phone answering service, you may be missing out on the opportunity to impress customers, convert leads, and save yourself time, money, and Frustration. Besides the convenience and surety that you will never miss a call again, being able to take calls, messages, […]

Live Phone Agent vs. Automated System: Which Converts More?

January 3, 2017 Comments Off on Live Phone Agent vs. Automated System: Which Converts More?

While automation and virtual assistants may save money and time, it is one of the customer service methods that actual consumers complain about the most. When a person needs an answer to a question or help with a problem, they want an answer or a solution as quickly as possible. In some cases, an automatic […]

3 Easy Ways to Improve Business Time Management and Organization

January 3, 2017 Comments Off on 3 Easy Ways to Improve Business Time Management and Organization

Two of the greatest challenges to small businesses are money and time management. A conversation with your accountant may help organize finances better, but organizing time frequently falls on your shoulders alone. The old adage, “Time is money,” has been around forever because it is true. The more time you waste with frivolous behaviors that […]

How Does a Professional Phone Answering Service Call Work?

January 3, 2017 Comments Off on How Does a Professional Phone Answering Service Call Work?

Before your company makes the decision to use a professional answering service, it is important to understand exactly what the process will be like for your customers or clients. After all, you want to give the best service possible to the people who matter most to your business’s bottom line. This article will take you […]

Find the Right Balance Between Professionalism and Personality for Your Company

January 3, 2017 Comments Off on Find the Right Balance Between Professionalism and Personality for Your Company

Now more than ever, people want relationships with the companies they do business with. Although the professional world may never go back to knowing each customer by name and asking about their wife and kids when they come into the shop, taking the time and energy to treat customers or clients in a friendly manner […]

3 Things Your Answering Service Should Do for Customer Satisfaction

December 5, 2016 Comments Off on 3 Things Your Answering Service Should Do for Customer Satisfaction

Small businesses that do not want to hire extra employees to field questions and complaints over the phone frequently turn to an answering service to provide this essential need. Having a professional phone agent who answers calls promptly lets the customer know they are important. However, for complete customer satisfaction, there are three unique things […]

Build the Perfect Pitch for Small Business Phone Customer Service Calls

December 5, 2016 Comments Off on Build the Perfect Pitch for Small Business Phone Customer Service Calls

A professional answering service should do more for your small business than answer questions, give out basic information, take orders, and field customer complaints. With the proper motivation and training, the phone agents can also improve your bottom line by delivering the perfect pitch during customer service calls. When a person calls a company, they […]