Flat Answering Service FAQ

After I sign up – what happens next ?

Your information is sent to programming. Within 24 to 48 hours –  you will receive your “forwarding number” – the number you forward  when you want the operators to answer – via text or email (depending on how you choose to receive communications from us)  Once you receive your forwarding number, your account is activated.

Now when you want the answering service to receive your calls, simply forward your phone to your forwarding number. (If you want us to answer all your calls), simply give out your forwarding number to your clients and the operators will greet your callers 24/7)

Can I get a local number for my area code?

The answer is yes. The forwarding number you receive will be a US number with a random area code – since we reserve these numbers in advance. A local number in your area code can be ordered at no extra cost. Please be aware, however, that a local area code number can take two days to be activated.

What call detail report is available?

You will get immediate notification of your calls via email or text. You will also receive a daily recap via email of all the calls that came in for the day around 8 PM. If you wish, you can have a weekly recap instead of a daily recap. However, there are no other reports available.

Can I receive both emails and text notifications??

Included is free message notification via multiple emails or multiple texts. If you want notification by both text and email there is an additional cost of $0.10 per call.

Does Flat Answering Service Use Overseas Call Centers?

NO! We do not outsource to call centers overseas. People often believe that because our costs are so low, that perhaps our operators are based in India, China or the Philippines. NOT SO! All of your callers will be greeted by English-speaking U.S. citizens working in a United States call center. You save money because we are efficient, not because of outsourcing. Sticking with US-based services helps you avoid the communication barriers often present with telephone outsourcing.

Can I Have More Control Over the Script?

On the per call plan – we are offering “simple message taking”, in which the operators will answer in the name of you or your company and collect Name, Phone Number and Nature of the Call, as a default. Additional questions can be added to the script i.e.requests for an address or email from the callers. Each additional request  is available at $0.10 per call.

If you need additional information collected, you may need to upgrade to our “answering service” which allows you to create a precise script that the operators will follow. Pricing for answering service is $39/month for 50 minutes $0.79 per minute thereafter (billed in six second increments). As with the “simple message taking” – there are no other fees including creating a simple script.

We cannot offer a customized greeting unless you upgrade to “answering service”

Can I Have Calls Patched Through?

Yes. If you need to have your some, or all your calls transferred live – we can set that up with “answering service”.

How Often Will I be Billed?

Our contracts run on a month-to-month basis. There are no long term commitments or termination fees. And because it’s month to month, so is our billing cycle. Your monthly billing cycle begins on the day your account is activated.  Unlike some companies who bill every 28 days, 13 times a year, we bill you 12 times a year.

How Will I be Billed For Overages?

Overages will be calculated on the 1st or 15th of the month and will be billed separately from the monthly recurring charges – approximately a week later.

Prompt Payment

We offer a very competitive price point, great operators, fast pick up and no sign up fees or contract – but we can only do this if we are paid promptly.  We need to have a valid payment on file. If your credit card or Paypal payment declines we will notify you immediately and ask for an updated form of payment. If payment is not received in 48 hours, your callers will hear a disconnect message when they are connected to your forwarding number. There is a $10 reconnection fee if you wish to reactivate

Can I Change my Email Address Or Text Number?

Absolutely. Send us an email at info@telecom800.com with the name of your company that we answer for – in the subject line. In the body of the email, tell us which email address or text number you want your operator messages to be sent to. You can have up to 10 email address or text numbers on your account with no additional cost

How Can I Set Up Call Forwarding?

If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment.

Here are generic instructions for activating simple call forwarding

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.
  5. To Deactivate:
  6. Press *73.
  7. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  8. Press END.

What Is Conditional Call Forwarding?

Conditional Call Forwarding is a combination of three forwarding settings.  When your phone is set up for conditional call forwarding,  your phone will ring normally allowing you to answer the phone but if your phone is busy, unanswered or unreachable because you have turned the phone off or have activated airplane mode then your carrier will forward your call to the number you have set up for those options(in this case it should be our “forwarding number”) What this means is that your callers will always get a live person answering your phone – either you or the operators. Contact your service provider to set up “Conditional Call Forwarding”

You can cancel your Subscription at any time.

Please note that you must cancel your Subscription before it renews for a subsequent month in order to avoid being charged for the next month’s Subscription Fee. If you cancel your Subscription, the cancellation will become effective at the end of the then-current monthly Subscription period. You will need to cancel your Subscription by email –  info@telecom800.com.

No Refunds

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED MID-MONTH.

We take pride in offering our clients flexible solutions.

If there was anything that we could have done to keep you as a customer, please let us know. We always listen!