Flat Answering Service FAQ

After I sign up – what happens next ?

Your information is sent to programming. Within 24 to 48 hours –  you will receive your “forwarding number” – the number you forward when you want the operators to answer – via text or email (depending on how you choose to receive communications from us)  Once you receive your forwarding number, your account is activated.

Now when you want the answering service to receive your calls, simply forward your phone to your forwarding number. (If you want us to answer all your calls), simply give out your forwarding number to your clients and the operators will greet your callers 24/7)

Can I get a local number for my area code?

The answer is yes. The forwarding number you receive will be a US number with a random area code – since we reserve these numbers in advance. A local number in your area code can be ordered at an additional fee of $10/month.

 

Can I receive both emails and text notifications??

Included with your subscription is free message notification via multiple emails or multiple texts. If you want notification by both text and email there is an additional cost of $0.10 per call.

Does Flat Answering Service Use Overseas Call Centers?

NO! We do not outsource to call centers overseas. People often believe that because our costs are so low, that perhaps our operators are based in India, China or the Philippines. NOT SO! All of your callers will be greeted by English-speaking U.S. citizens working in a United States call center. You save money because we are efficient, not because of outsourcing. Sticking with US-based services helps you avoid the communication barriers often present with telephone outsourcing.

Can I Have More Control Over the Script?

Our “Basic Message” service includes operators answering in your name or your company. Our operators will then collect the caller’s name, phone number, and nature of the call and then email or text you the message.

The “Advanced Message” option allows you more flexibility. You can have the operators follow a script, set appointments, transfer calls etc.

Can I Have Calls Patched Through?

Yes. you can have some or all of your calls transferred following call procedures according to the script you provide with the “Advanced Message” option! Calls can be directed to you, one of your staff members or follow a phone tree until we reach the appropriate individual.

How Often Will I Be Billed?

Your contract is on a month-to-month basis. There are no long-term commitments or termination fees. Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month – unless you have canceled.

How Will I be Billed For Overages?

Overages are billed separately from the monthly recurring charges – approximately a week later.

Prompt Payment

We offer a very competitive price point, great operators, fast pick up and no sign up fees or contract – but we can only do this if we are paid promptly.  We need to have a valid payment on file. If your credit card or Paypal payment declines we will notify you immediately and ask for an updated form of payment. If payment is not received in 48 hours, your callers will hear a disconnect message when they are connected to your forwarding number. There is a $10 reconnection fee if you wish to reactivate

Can I Change my Email Address Or Text Number?

Please make any change to your account via email at info@answerourphone.com, with your company name in the subject line. 

How Can I Set Up Call Forwarding?

If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment.

Here are generic instructions for activating simple call forwarding

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.
  5. To Deactivate:
  6. Press *73.
  7. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  8. Press END.

What Is Conditional Call Forwarding?

Conditional Call Forwarding is a combination of three forwarding settings.  When your phone is set up for conditional call forwarding,  your phone will ring normally allowing you to answer the phone but if your phone is busy, unanswered or unreachable because you have turned the phone off or have activated airplane mode then your carrier will forward your call to the number you have set up for those options(in this case it should be our “forwarding number”) What this means is that your callers will always get a live person answering your phone – either you or the operators. Contact your service provider to set up “Conditional Call Forwarding”

You can cancel your Subscription at any time.

Please note that you must cancel your Subscription before it renews for a subsequent month in order to avoid being charged for the next month’s Subscription Fee. If you cancel your Subscription, the cancellation will become effective at the end of the then-current monthly Subscription period. You will need to cancel your Subscription by email –  info@AnswerOurPhone.com

No Refunds

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED MID-MONTH.

We take pride in offering our clients flexible solutions.

If there was anything that we could have done to keep you as a customer, please let us know. We always listen!